AI agents that work across ServiceNow and SharePoint
The fix for a new issue is usually written down somewhere: in a past ticket in ServiceNow, or in a manual, runbook or product guide in SharePoint. Cogito AI's ServiceNow and SharePoint connectors bring both into one Enterprise Data Model, so Intelligent Document Search answers a plain-language question from tickets, manuals and past resolutions with links to every source, and Assisted Fault Diagnosis matches a new issue to similar past cases and suggests the fixes that worked, and the ones that didn't. Agents only surface what each user is entitled to see in either system, and every action is logged for audit.
Connector pair
Built for Assisted Fault Diagnosis and Intelligent Document Search.
Built for these agents
The packaged work that needs ServiceNow and SharePoint together. Each links to its own page.
- Assisted Fault DiagnosisGet suggested fixes for every issue, based on what worked in similar cases and what to avoid, from your own knowledge base.More about this
- Intelligent Document SearchPiece together knowledge from across all your systems to find the best resolution to each customer issue.More about this
Questions you can ask
Each of these needs ServiceNow and SharePoint at once; every answer shows its sources in both.
- How do I fix a failed report export, and which past tickets had the same error?
- Which manual section covers the error code in this ticket?
- What worked the last three times a customer reported this, and what didn't?
- Which open tickets match a known issue in our product guides?
- Which runbooks haven't been updated since the last five related tickets?
- Summarize the resolution history for this customer's recurring issue.
How it works
- 1
Connect ServiceNow and SharePoint to Cogito AI
Set up each integration with the setup wizard, and follow every sync in job monitoring.
- 2
Build one Enterprise Data Model
Key terms are extracted from both systems and mapped together, so one question can draw on ServiceNow and SharePoint at once.
- 3
Deploy the agents
Start with the packaged agents the pair is built for. Every answer cites its source, and the audit trail records every action.
Put ServiceNow and SharePoint to work together
Questions about connecting ServiceNow and SharePoint to Cogito AI, or about the integration with your other systems? Send us a note and we'll get back to you by email.