AI document search for support teams
Intelligent Document Search pieces together knowledge from across all your systems to find the best resolution to each customer issue. Ask a question in plain language and get one answer drawn from tickets, manuals and past resolutions, with links to every source.
Operational Intelligence
Intelligent Document Search
Ask a question in plain language and get one answer drawn from tickets, manuals and past resolutions, with links to every source.
How it works
- 1
Connect your data
Uses your shared drives, operations systems and databases. Powered by the Enterprise Data Model.
- 2
Ask in plain language
Ask a question about a customer issue in plain language.
- 3
Get one answer
One answer drawn from tickets, manuals and past resolutions.
- 4
Follow the sources
Every answer links to its sources.
Ask questions like these
Ask the Intelligent Document Search agent in plain language; every answer shows its sources.
- How do I fix a failed report export?
- What resolved this error for other customers?
- Which manual covers this error, and what does it say?
Works with the systems you already run
Uses your shared drives, operations systems and databases, through connectors such as these.
More Operational Intelligence agents
- Assisted Fault DiagnosisGet suggested fixes for every issue, based on what worked in similar cases and what to avoid, from your own knowledge base.
- Customer Sentiment AnalyzerTrack customer sentiment from subtle signals, spot signs of quiet churn and link them to service status, so problems get fixed early.
- Customer 360 DashboardSee customer relationship health in one dashboard. Build your own dashboards, share them with your team and use them to run your operations.
- Pre-escalation AlertSpot customers who aren't getting the resolution they need, and step in before they escalate.
- Renewals OptimizerLink upcoming renewals to service status and satisfaction, so unspoken issues get addressed before they cost you a customer.
See the Intelligent Document Search agent at work
Questions about Operational Intelligence or this agent? Send us a note and we'll get back to you by email.