AI-assisted fault diagnosis
Assisted Fault Diagnosis suggests fixes for every issue, based on what worked in similar cases and what to avoid, from your own knowledge base. It matches a new issue to similar past cases and suggests the fixes that worked, and the ones that didn't, so your team doesn't repeat dead ends.
Operational Intelligence
Assisted Fault Diagnosis
Matches a new issue to similar past cases and suggests the fixes that worked, and the ones that didn't, so your team doesn't repeat dead ends.
How it works
- 1
Connect your data
Uses your operations systems and shared drives. Powered by Analytics Intelligence.
- 2
Match similar cases
A new issue is matched to similar past cases.
- 3
Suggest fixes
The fixes that worked, and the ones that didn't.
- 4
Skip the dead ends
Your team doesn't repeat dead ends.
Ask questions like these
Ask the Assisted Fault Diagnosis agent in plain language; every answer shows its sources.
- What fixed this error in similar cases?
- Which fixes should we avoid for this issue?
- Has re-syncing the data feed solved this kind of issue before?
Works with the systems you already run
Uses your operations systems and shared drives, through connectors such as these.
More Operational Intelligence agents
- Intelligent Document SearchPiece together knowledge from across all your systems to find the best resolution to each customer issue.
- Customer Sentiment AnalyzerTrack customer sentiment from subtle signals, spot signs of quiet churn and link them to service status, so problems get fixed early.
- Customer 360 DashboardSee customer relationship health in one dashboard. Build your own dashboards, share them with your team and use them to run your operations.
- Pre-escalation AlertSpot customers who aren't getting the resolution they need, and step in before they escalate.
- Renewals OptimizerLink upcoming renewals to service status and satisfaction, so unspoken issues get addressed before they cost you a customer.
See the Assisted Fault Diagnosis agent at work
Questions about Operational Intelligence or this agent? Send us a note and we'll get back to you by email.