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Cogito AIEnterprise AI Operating System

AI agents for customer operations and renewals

Give customer operations and service teams agents that find answers, diagnose issues and flag at-risk accounts before issues escalate.

  • Faster resolution, with answers drawn from your own knowledge
  • Fewer escalations, thanks to earlier warning signs
  • An earlier view of at-risk accounts and renewals
  • One view of every account for service and account teams
  • Auditable actions across connected systems

Use cases for Operations

Cogito AI gives service and customer operations teams one view of every account, built from your tickets, manuals, contracts and customer conversations. Agents answer questions from your documentation and past resolutions, suggest the fixes that worked before, track customer sentiment and warn account teams before an issue escalates or a renewal is at risk, with every action auditable.

  1. 01

    Find answers across tickets, manuals and past resolutions with plain-language search, linked to every source.

  2. 02

    Diagnose new issues faster by matching them to similar past cases and the fixes that worked.

  3. 03

    Track customer sentiment across email, tickets and calls, and spot accounts whose tone is sliding.

  4. 04

    Alert account teams to warning signs, such as repeat contacts and slow replies, before customers escalate.

  5. 05

    See revenue, open cases, sentiment and renewal dates for any account on one screen.

  6. 06

    Prioritize upcoming renewals by open cases, sentiment and usage.

Packaged agents

Operational Intelligence Solution

A ready-to-deploy set of agents that speeds up issue resolution, streamlines operations, raises customer satisfaction and lifts retention and renewal rates.

Connects to yourCRMOperations systemsShared drivesData warehouseDatabasesERP

  • Intelligent Document SearchPiece together knowledge from across all your systems to find the best resolution to each customer issue.Uses your shared drives, operations systems and databasesPowered by Enterprise Data ModelMore about Intelligent Document Search
  • Assisted Fault DiagnosisGet suggested fixes for every issue, based on what worked in similar cases and what to avoid, from your own knowledge base.Uses your operations systems and shared drivesPowered by Analytics IntelligenceMore about Assisted Fault Diagnosis
  • Customer Sentiment AnalyzerTrack customer sentiment from subtle signals, spot signs of quiet churn and link them to service status, so problems get fixed early.Uses your operations systems and CRMPowered by Analytics IntelligenceMore about Customer Sentiment Analyzer
  • Customer 360 DashboardSee customer relationship health in one dashboard. Build your own dashboards, share them with your team and use them to run your operations.Uses your CRM, operations systems and data warehousePowered by Business User Insights
  • Pre-escalation AlertSpot customers who aren't getting the resolution they need, and step in before they escalate.Uses your operations systems and CRMPowered by Analytics IntelligenceMore about Pre-escalation Alert
  • Renewals OptimizerLink upcoming renewals to service status and satisfaction, so unspoken issues get addressed before they cost you a customer.Uses your CRM, operations systems and ERPPowered by Analytics IntelligenceMore about Renewals Optimizer

See Cogito AI for Operations

Get in touch and we'll show you what Cogito AI can do for your operations team.

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