AI agents for ServiceNow
Your service teams work cases and incidents in ServiceNow. Cogito AI's connector brings that service history into one Enterprise Data Model with your CRM, contracts and product documents, so operations agents can spot risk before it becomes an escalation.
Connector
ServiceNow
- Connects as
- Operations systems
- Packaged agents
- 7 across 2 teams
What Cogito AI does with your ServiceNow data
- 01
Service history meets account history
Tickets and escalations sit beside each customer's CRM record, contract and renewal date, so agents can tell which open issue puts which renewal at risk.
- 02
Answers that show their sources
Every answer cites the ServiceNow records and documents it used, so anyone can check the source behind a recommendation.
- 03
Within your permissions
Agents only surface what each user is entitled to see in ServiceNow, and every agent action is logged for audit.
- 04
Kept current
Incremental sync keeps the Enterprise Data Model up to date as ServiceNow changes, so agents work from current information.
Agents that work from ServiceNow
Packaged agents that draw on your operations systems, grouped by team. Each one links to its team's solution.
Sales: Revenue Intelligence
Operations: Operational Intelligence
- Intelligent Document SearchPiece together knowledge from across all your systems to find the best resolution to each customer issue.More about this agent
- Assisted Fault DiagnosisGet suggested fixes for every issue, based on what worked in similar cases and what to avoid, from your own knowledge base.More about this agent
- Customer Sentiment AnalyzerTrack customer sentiment from subtle signals, spot signs of quiet churn and link them to service status, so problems get fixed early.More about this agent
- Customer 360 DashboardSee customer relationship health in one dashboard. Build your own dashboards, share them with your team and use them to run your operations.See it in Operational Intelligence
- Pre-escalation AlertSpot customers who aren't getting the resolution they need, and step in before they escalate.More about this agent
- Renewals OptimizerLink upcoming renewals to service status and satisfaction, so unspoken issues get addressed before they cost you a customer.More about this agent
Ask questions like these
Agents answer across ServiceNow and your other connected systems, and show the sources.
- Which customers are most likely to churn next quarter?
- Where are we losing time in our customer onboarding operations?
- Which of our teams are at the highest risk of burnout this quarter?
How it works
- 1
Connect ServiceNow
Set up the connector with the setup wizard, and follow each sync in job monitoring.
- 2
Build your Enterprise Data Model
Key terms are extracted as ServiceNow data comes in and mapped with your other connected systems.
- 3
Deploy agents
Start with the packaged agents below, or build custom agents for your own workflows.
- 4
Check every answer
Citations show where each answer came from, and the audit trail records every agent action.
Put your ServiceNow data to work
Questions about connecting ServiceNow or your other systems? Send us a note and we'll get back to you by email.