AI customer sentiment analysis
The Customer Sentiment Analyzer tracks customer sentiment from subtle signals, spots signs of quiet churn and links them to service status, so problems get fixed early. It tracks tone across emails, tickets and call transcripts over time, and flags accounts whose sentiment is sliding before they say so.
Operational Intelligence
Customer Sentiment Analyzer
Tracks tone across emails, tickets and call transcripts over time, and flags accounts whose sentiment is sliding before they say so.
How it works
- 1
Connect your data
Uses your operations systems and CRM. Powered by Analytics Intelligence.
- 2
Track the tone
Tone across emails, tickets and call transcripts, over time.
- 3
Flag the slide
Accounts whose sentiment is sliding are flagged before they say so.
- 4
Link to service status
Signs of quiet churn are linked to service status, so problems get fixed early.
Ask questions like these
Ask the Customer Sentiment Analyzer agent in plain language; every answer shows its sources.
- Which accounts' sentiment has slipped this month?
- Which customers show signs of quiet churn?
- How has sentiment on the Northwind account changed since its last open case?
Works with the systems you already run
Uses your operations systems and CRM, through connectors such as these.
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See the Customer Sentiment Analyzer agent at work
Questions about Operational Intelligence or this agent? Send us a note and we'll get back to you by email.